At Perfect Shape we take great pride in our reputation for quality, service, and excellent value. If for any reason you are dissatisfied with your purchase within 30 days from your original purchase date, you may receive a refund or an exchange. All returns or exchanges must have the original tags attached, be in their original packaging, and must not have been worn. For sanitary reasons and in compliance with California law, any item with a bottom returned to us will count towards exchange only. No refunds will be given. Regardless of condition or packaging, No refunds will be made. No exceptions. We understand that shapewear can be difficult to fit and for this reason we will allow an exchange for a different size.
Please send your package, including your packing slip, via a traceable method to ensure a safe and documented delivery. You may use any carrier you wish. We are not responsible for lost return shipments. We do not issue shipping labels for returns or exchanges. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. If your exchange is for a product that is priced higher than the original item ordered please enclose a check or money order for the difference. International shipments will be charged the original shipping and handling charge on any exchange. Shipping and handling fees are not refundable. If your package returns to us unclaimed or returned to sender we will issue a refund less original shipping charges that were incurred
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Please allow up to two weeks for a refund/exchange to be processed and appear on your credit card billing statement. If the items returned have been tampered with or damaged after leaving our store, we reserve the right to refuse a refund. Due to Health Regulations we cannot accept returns on any items that have been worn, washed, dried, soiled, stained, or covered in pet hair. We will also refuse returns that have an odor such as smoke or perfume.
Please mail your returns or exchanges to:
1220 Maple Ave. Unit 611
Los Angeles, CA 90015