Help & FAQ
CAN I EXCHANGE OR RETURN MY ITEM TO YOUR STORE?
Yes, you can! You may return online, or return merchandise to the PERFECT SHAPE Store. Check out the details below for more information.
If for any reason you do not love any items purchased, they may be exchanged or returned:
Within 30 days of purchase, refunds will credit back to the original payment method
If you paid with a gift card, you will receive a merchandise credit.
All sales are final on clearance items, underwear, swimwear, and shapewear (that has a bottom i.e., thong, panty, boxer, capri leg) and are excluded from our general return policy.
Online/Catalogue Purchase:
In the United States: Bring your invoice or order confirmation email and the item(s) you wish to return to the PERFECT SHAPE Store for a prompt return or exchange.
Outside of the United States: Returns/Exchanges are unable to be made in our stores at this time. Please email us for international return/exchange instructions.
Store Purchase:
Bring your original receipt and the item(s) you wish to return to a PERFECT SHAPE Store located in the original country of purchase.
If you no longer have your original receipt, we'll exchange merchandise or issue a merchandise credit, based on the lowest selling price of the returned merchandise.
By the way…
For In-Store Exchanges & Returns: All stores require an electronic scan of your government-issued ID for all exchanges and returns, solely for the purpose of preventing return abuse; we'll never sell the information obtained through this process.